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Returns Policy

No Change-of-Mind Refund Policy. If you have purchased a service from Secret of Wellness and change your mind, you cannot request a refund of the service.

Booking Cancellations

Once your booking has been made, if you cancel it, you may incur a cancellation fee from the practitioners/business owners. Our practitioners/business owners have their own cancellation policies which you are bound to follow. In the case of short notice cancellations by you, you may lose your voucher completely if the practitioners/business owners are unable to fill your space on the day. If a practitioners/business owners need to cancel an experience for any reason, you will be notified as soon as possible in order to reschedule a convenient alternative date. Secret of Wellness will NOT reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

Expiry & Extensions: Service Vouchers

  • Secret of Wellness service vouchers must be used within 6 months or 12 months of purchase, depending on the service voucher type and the purchase date. This will be at the discretion of the Practitioner offering the services(s)
  • Gift Certificates/Cards - must be used within 12 months of purchase.
  • Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Secret of Wellness.
  • The expiry date is clearly displayed on all Vouchers

Lost Service Vouchers

  • If a Secret of Wellness service voucher is received and subsequently lost, the recipient may be eligible to have a replacement service voucher emailed to them.
  • Conditions for replacement of lost Secret of Wellness Vouchers:
  • The voucher is still valid and has not yet been exchanged or used.
  • Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
  • Secret of Wellness is able to correctly verify you as the original recipient.
  • Please note it is the service voucher recipient's responsibility to obtain and provide Secret of Wellness with all required verification details. Failure to do so will mean no replacement service voucher can be issued