Loading... Please wait...  Loading... Please wait...

Terms and Conditions

The following provisions govern your use of www.secretofwellness.com.au (Secret of Wellness Web Site”) and all other services made available to you, through the Secret of Wellness Pages Web Site.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY IF USING THE SECRET OF WELLNESS PAGES WEB SITE.

By using the Secret of Wellness Web Site, you agree to be bound by these Terms and Conditions which constitute a contract between you and Secret of Wellness (ABN 13 298 496 904), Maribyrnong VIC 3032, Australia (here in after referred to as “we” or “us” or our).

Throughout these terms and conditions, the above products and services are collectively referred to as ‘experiences’ that are offered by practitioners/business owners. They are also referred to as ‘Voucher(s)' or Service(s) Vouchers(s)
We reserve the right to revise and update these Terms and Conditions at any time. Please periodically review these Terms and Conditions.

DO NOT USE THE SECRET OF WELLNESS WEB SITE FOR MEDICAL EMERGENCY SERVICES.
FOR EMERGENCIES CALL 000 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.

To check a particular topic, click on the link below: 

  1. Availability of services
  2. Descriptions of services(s)
  3. Illustrations on Our Sites
  4. Service(s) Locations
  5. Service(s) Session Length(s)
  6. Restrictions on Services(s)
  7. Making a Purchase
  8. Refunds
  9. Waiver, Release and Limitation of Liability
  10. Prices
  11. Booking Cancellations
  12. Promotional Offers
  13. Vouchers
  14. Voucher Delivery
  15. Transfer of vouchers
  16. Expiry & Extensions: Service Vouchers
  17. Lost Service Vouchers
  18. Other Information
  19. Contact Details Given to Practitioners/business owners
  20. Complaints or Problems during your service(s)
  21. Miscellaneous
 

1. Availability of services

All services are offered by practitioners/business owners subject to availability. Bookings should be made at least 3 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Please be advised that some services display availability dates on the website. These dates are guidelines only and are subject to change. If you plan to purchase a voucher for a date listed at short notice, we suggest you contact us to ensure there is still availability, before completing the transaction.

Top of Page

2. Descriptions of services(s)

Services
Independent practitioners/business owners provide information about their services. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some services may change slightly from time to time. The practitioners/business owners (upon confirmation of each booking) will provide the final details about each service or will notify you of any subsequent changes. Your participation in each service is conditional upon your acceptance of the practitioners/business owner’s terms and conditions at the time your booking is confirmed.

Top of Page

3. Illustrations on Our Sites

The photographs used on our websites, to illustrate single or multi-location services are provided to us by practitioners/business owners and are used as an indication only of the service.

Top of Page

4. Service(s) Locations

Secret of Wellness practitioners/business owners are located in Victoria. We are continually adding locations but occasionally we may need to stop featuring some venues. Some services may not be available in remote areas.

Top of Page

5. Service(s) Session Length(s)

Service session lengths are approximate and are given by practitioners/business owners as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the practitioners/business owner’s other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

Top of Page

6. Restrictions on Services(s)

Certain services provided by practitioners/business owners are subject to minimum age, weight, health or other restrictions. These restrictions are outlined on the relevant service information page. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the provider of your experience.

Top of Page

7. Making a Purchase

When you purchase and/or use a Secret of Wellness a service and tick the box that says 'I understand and accept the Terms and Conditions', you become legally bound by these terms and conditions. If you have any queries, please contact us and we will be pleased to assist.
Australia
Phone: 0403 471 772 (inside Australia)
+61 403 471 772 (outside Australia)
E-mail: info@secretofwellness.com.au

Top of Page

8. Refunds

No Change-of-Mind Refund Policy. If you have purchased a service from Secret of Wellness and change your mind, you cannot request a refund of the service.

Top of Page

9. Waiver, Release and Limitation of Liability

You agree that to the extent permitted by law, neither we nor our officers, directors, employees, agents, information providers, partners, advertisers, licensors or suppliers (referred hereto as stakeholders) shall have any liability to you under any condition of liability or indemnity in connection with your use of the Secret of Wellness Web Site. Our liability for any claim arising from a breach of any term or condition implied by any law, which may not be excluded, will be limited to the maximum extent permissible which, in the case of services, will be to the re-supply or the payment of the relevant services re-supplied.

Notwithstanding the foregoing paragraph, to the extent permitted by law, the total liability of us and our stakeholders, if any, for any loss or damage arising in connection with the Secret of Wellness Web Site shall not exceed the greater of the amount of fees paid by you for the particular information or service provided or AUD$200. Except where such limitation is prohibited by law, in no event shall we or, our stakeholders be liable to you for any loss or damage other than the amount referred to above, and their liability for all other loss or damage, whether direct or indirect, special, incidental, consequential or punitive, arising from any use of the Secret of Wellness Web Site is hereby excluded even if we or our stakeholders have been advised of the possibility of such damages.

Neither we, nor any of our affiliates, directors, officers or employees, nor any third party vendor will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of the Secret of Wellness Web Site, or resulting from the act or omission of any other party involved in making the Secret of Wellness Web Site or the information contained therein available to you, or from any other cause relating to your access to or your inability to access the Secret of Wellness Web Site or that information, whether or not the circumstances giving rise to such cause may have been within our control or the control of any vendor providing software or services support to us.

Top of Page

10. Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia. All orders carry a flat transaction fee which is clearly highlighted on the final payment screen.

11.Booking Cancellations

Once your booking has been made, if you cancel it, you may incur a cancellation fee from the practitioners/business owners. Our practitioners/business owners have their own cancellation policies which you are bound to follow. In the case of short notice cancellations by you, you may lose your voucher completely if the practitioners/business owners are unable to fill your space on the day. If a practitioners/business owners need to cancel an experience for any reason, you will be notified as soon as possible in order to reschedule a convenient alternative date. Secret of Wellness will NOT reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

Top of Page

12.Promotional Offers

  • Secret of Wellness offers promotional discounts and special offers from time to time ('Promotional Offers' or 'Promotional Codes'). If you have a Promotional Code, before the designated expiration date, it should be entered at the final payment screen into the designated field in the shopping cart where prompted. Otherwise, your discount will not be applied. No extensions of expiration date will be allowed under any circumstances
  • By redeeming any of Secret of Wellness's Promotional Codes or Promotional Offers, you agree to accept and comply with all of the following terms and conditions of use.
  • All discounts arising from Promotional Offers (percentage or dollar discounts) and Promotional Codes are applied to transactions, only after any Secret of Wellness Account credit or points are used.
  • Promotional Offers and Promotional Codes cannot be used in conjunction with Gift Certificates.
  • Promotional Codes and Promotional Offers cannot be combined.
  • Unless otherwise specified Promotional Codes may only be used once, per person.
  • Where multiple discounts apply, the user will receive the maximum discount available.
  • Secret of Wellness reserves the right to verify the validity of Promotional Code use at any time. If there has been (or we have reason to believe there has been) any unauthorised use we will immediately cease all activity on your Account.
  • Secret of Wellness reserves the right to remove any Promotional Offer or Promotional Code without notice at any time.

Top of Page

13. Vouchers

  • Vouchers are sold by Secret of Wellness as agent for businesses that provide health and wellness services to customers ('Health & Wellbeing/Wellness').
  • Secret of Wellness is not a provider of such services and has no responsibility for any services provided or not provided by the practitioners/business owners or any other stakeholders.
  • The practitioners/business owners provide services directly to customers.
  • Secret of Wellness make no guarantees or warranties about the services that are provided to you by the practitioners/business owners
  • All Secret of Wellness vouchers are issued subject to the terms and conditions of each practitioners/business owners and the Secret of Wellness terms and conditions.
  • Secret of Wellness does not control the business operations of any practitioners/business owners

Top of Page


14. Voucher Delivery

It is the responsibility of the purchaser to correctly provide correct contact details by email. Secret of Wellness cannot be held responsible for any damaged, missing or delayed orders, where incorrect or incomplete contact details have been provided.

Voucher Delivery via Email
Secret of Wellness is not liable or responsible for any loss suffered as a result of a Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Voucher, please contact us immediately via email info@secretofwellness.com.au to send vouchers to an alternative email address.

Delivery via Standard Post
Australia
Standard Post-delivery is via Australia Post. Secret of Wellness accepts no responsibility for any damage, loss or delay as a result of using Australia Post's service. If for any reason your Voucher doesn’t arrive, please contact us immediately and we can arrange for the Voucher emailed to you free of charge.

Delivery via Express Post (Australia only)
Australia

We do not offer this service at present

Delivery via Courier
We do not offer this service at present

Top of Page

15. Transfer of vouchers

All valid and unused Secret of Wellness Vouchers are fully transferable. Secret of Wellness accepts no responsibility for any stolen or fraudulent Vouchers. It is the holder's responsibility to ensure the safe keeping of the Voucher(s).

Top of Page

16. Expiry & Extensions: Service Vouchers

  • Secret of Wellness service vouchers must be used within 6 months or 12 months of purchase, depending on the service voucher type and the purchase date. This will be at the discretion of the Practitioner offering the services(s)
  • Gift Certificates/Cards - must be used within 12 months of purchase.
  • Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Secret of Wellness.
  • The expiry date is clearly displayed on all Vouchers

Top of Page

17. Lost Service Vouchers

  • If a Secret of Wellness service voucher is received and subsequently lost, the recipient may be eligible to have a replacement service voucher emailed to them.
  • Conditions for replacement of lost Secret of Wellness Vouchers:
  • The voucher is still valid and has not yet been exchanged or used.
  • Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
  • Secret of Wellness is able to correctly verify you as the original recipient.
  • Please note it is the service voucher recipient's responsibility to obtain and provide Secret of Wellness with all required verification details. Failure to do so will mean no replacement service voucher can be issued

Top of Page

18. Other Information

The text and illustrations (including photographs) used by Secret of Wellness are protected by copyright and must not be copied in whole or in part with the express permission of Secret of Wellness.

Top of Page

19. Contact Details Given to Practitioners/business owners

It is your responsibility to ensure you enter your email address and other contact details correctly when you register and purchase on the Secret of Wellness website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your service(s). As the practitioners/business owners will be expecting you, you may end up forfeiting your voucher (subject to the practitioners/business owner’s terms and conditions).

Top of Page

20. Complaints or Problems during your service(s)

If you have a problem or a complaint on the day of your service, please bring this to the practitioners/business owner’s attention immediately so that issues may be addressed on the spot, where possible.

Top of Page

21. Miscellaneous

  • Advertisers and sponsors of the Secret of Wellness Web Site and/or its e-newsletters have no influence on editorial content or presentation.
  • You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent.
  • Our relationship with you under these Terms and Conditions is one of independent contractors and not of partnership, joint venture or principal and agent.
  • We will send any legal notices or communications regarding your service account to your nominated email address. Please ensure that a valid email address is recorded at all times. Your primary point of contact with us should be via the “Contact Us” facility on the Secret of Wellness Web Site. Any formal notices or communications should be sent to our email address set out at the beginning of these Terms and Conditions. A notice sent to you by email will be deemed to have been received by you 24 hours after it was sent, regardless of whether or not you have actually read the notice. Notices sent by mail will be deemed to have been received 3 days after the date of mailing (7 days if sent to or from outside Australia).
  • If any clause or provision of these Terms and Conditions is determined to be illegal, invalid or unenforceable or capable of termination by a party in any jurisdiction in which these Terms and Conditions are to operate, then such clause or provision will be construed, to the extent feasible, to render the clause or provision enforceable. If no feasible interpretation would save such clause or provision, it will be severed from the remainder of these Terms and Conditions without affecting the enforceability of all remaining clauses and provisions.
  • These Terms and Conditions are governed by the laws of Victoria, Australia.

Top of Page